Returns & Refunds

Return & Refund Policy

Last Updated: September 5, 2026

At Spoo Hubs, we want you to have a smooth and reliable shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we will review the issue and provide an appropriate resolution according to this policy.

1. Return Eligibility

A return or replacement may be accepted when:

• The product arrives damaged.
• The product is defective or does not function as described.
• You receive a different product from the one you ordered.
• An item or essential component is missing from your order.
• The product has a significant issue that was not disclosed in the product description.

Products should generally be returned in their original condition, with original packaging, accessories, and included items where applicable.

2. Products That May Not Be Eligible

Returns may not be accepted for:

• Products damaged because of misuse, accidents, or improper installation.
• Products showing signs of excessive use or alteration.
• Products damaged after successful delivery due to normal wear and tear.
• Items returned without required accessories or components.
• Products where the reported issue cannot be verified.

Certain products may have additional return conditions mentioned on their product page.

3. Return Request Period

Please contact Spoo Hubs as soon as possible after receiving your order if there is a problem.

For damaged, defective, incorrect, or incomplete orders, we recommend reporting the issue within 48 hours of delivery so that we can investigate and resolve it quickly.

4. Proof of Issue

To process a return or replacement request, we may ask for:

• Order number.
• Photographs of the product.
• Photographs of the packaging.
• A short video demonstrating a functional defect, where applicable.
• A description of the issue.

This information helps us verify the issue and determine the appropriate resolution.

5. Return Process

If your return request is approved:

1. Contact Spoo Hubs with your order details and issue.
2. Provide photographs or other requested information.
3. We will review the request.
4. If approved, we will provide return instructions where required.
5. Return the product using the instructions provided.
6. After inspection, we will process the approved replacement or refund.

Please do not send a product back before receiving return instructions from us.

6. Replacement

Where appropriate and available, Spoo Hubs may offer a replacement instead of a refund.

Replacement availability depends on product stock.

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

7. Refunds

If a refund is approved, the refund amount will generally correspond to the eligible amount paid for the affected product.

Refunds may be processed through the original payment method or another suitable method depending on the payment provider and transaction.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

8. Shipping Charges

Where a return is approved because the product was damaged, defective, incorrect, or incomplete at the time of delivery, Spoo Hubs may arrange or reimburse reasonable return shipping costs where applicable.

Returns caused by customer preference or circumstances outside the approved return conditions may not qualify for shipping reimbursement.

9. Order Cancellation

If you want to cancel an order, please contact us as soon as possible.

Cancellation may not be possible after an order has been dispatched or handed over to the delivery partner.

If an eligible cancellation is approved after payment, the applicable refund will be processed.

10. Incorrect or Missing Items

If your order contains an incorrect or missing product, contact us promptly with your order number and supporting photographs.

We will investigate the issue and, where verified, may provide a replacement, missing item, or refund as appropriate.

11. Damaged Package

If the package appears seriously damaged when delivered, please take photographs of the package before opening it whenever reasonably possible.

If the product inside is damaged, contact Spoo Hubs promptly with photographs and your order details.

12. Refund Processing Time

Once a refund is approved, Spoo Hubs will initiate the refund within a reasonable processing period.

The actual time for the money to reach your account can vary depending on the payment gateway, bank, card issuer, or other payment provider.

Spoo Hubs is not responsible for delays caused by third-party financial institutions after the refund has been initiated.

13. No-Return / Non-Returnable Situations

Some products may be non-returnable because of their nature, hygiene considerations, customization, usage, or other product-specific conditions.

If a product has special return conditions, those conditions may be displayed on its product page before purchase.

14. Fraudulent or Abusive Return Requests

Spoo Hubs reserves the right to reject return or refund requests where there is evidence of:

• Fraudulent activity.
• Repeated abusive return behavior.
• Intentional product damage.
• False or misleading claims.
• Unauthorized return shipments.
• Attempts to obtain refunds without returning eligible products when a return is required.

15. Contact Us

For return or refund assistance, please contact Spoo Hubs through our Contact Us page and provide your order number and a clear description of the issue.

We recommend using the email address or contact method provided on our website so that your request can be properly tracked.

16. Policy Changes

Spoo Hubs may update this Return & Refund Policy when necessary.

Any updated version will be published on this page with a revised “Last Updated” date.

17. Governing Law

This policy is governed by the applicable laws of India.

Any disputes will be handled in accordance with applicable Indian laws and regulations.

Thank you for shopping with Spoo Hubs.