Privacy Policy

Last Updated: September 5, 2026

At Spoo Hubs, we respect your privacy and are committed to protecting the information you provide when you use our website, mobile application, and related services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you use Spoo Hubs, we may collect information that you provide directly to us, including:

Name
Mobile phone number
Email address
Delivery and billing address
Account information
Order and purchase information
Information provided when contacting customer support
Information necessary to process returns, refunds, cancellations, and deliveries

When you use our website or mobile application, certain technical information may also be processed, such as device information, browser information, IP address, application information, and basic usage information where applicable.

2. How We Use Your Information

We may use your information to:

Create and manage your Spoo Hubs account
Process and deliver orders
Process payments through our payment service providers
Send order confirmations and updates
Provide delivery and order-tracking information
Provide customer support
Process cancellations, returns, replacements, and refunds
Verify your account using OTP or other authentication methods
Send important service-related notifications
Send promotional communications where permitted and where you have provided the necessary consent
Improve our website, application, products, and services
Prevent fraud, misuse, and unauthorized activity
Comply with applicable legal and regulatory requirements

3. OTP and Authentication

If you use phone-based authentication, Spoo Hubs may process your mobile phone number and OTP-related information to verify your identity and provide secure access to your account.

OTP information is used for authentication and is not intended to be used as your password.

4. Payments

Payments may be processed through third-party payment service providers.

Spoo Hubs does not need to directly store your complete payment-card credentials when payment processing is handled by an authorized payment provider.

Payment providers may collect and process payment information according to their own privacy policies and terms.

5. Orders and Delivery

When you place an order, we use the information necessary to process and deliver your purchase.

This may include your name, phone number, delivery address, order details, and other information required by our delivery or logistics partners.

We may share necessary order information with service providers involved in payment processing, order fulfillment, shipping, delivery, customer support, and other services required to complete your order.

6. Push Notifications

If you allow notifications on the Spoo Hubs mobile application, we may use a third-party notification service to deliver notifications.

Notifications may include:

Order confirmations
Order status updates
Delivery updates
Important account or service information
Promotional offers, where applicable

You can manage notification permissions through your device settings.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep you signed in
Maintain your shopping cart
Remember preferences
Improve website functionality
Understand website usage
Improve our services

Some cookies may be provided by third-party services used by Spoo Hubs.

You can manage or disable cookies through your browser settings, although disabling certain cookies may affect website functionality.

8. Third-Party Service Providers

Spoo Hubs may use third-party service providers to operate and improve our services.

Depending on the services you use, these providers may assist with:

Payment processing
OTP and SMS delivery
Push notifications
Website hosting
Analytics
Order processing
Shipping and delivery
Customer communication
Security and fraud prevention

These providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.

9. Information Sharing

We do not sell your personal information as a product.

We may share necessary information with:

Payment providers
Shipping and delivery partners
Technology and hosting providers
OTP/SMS providers
Notification providers
Customer-support providers
Government authorities or other parties where required by law

We only intend to share information that is reasonably necessary for the relevant purpose.

10. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain information for as long as reasonably necessary to:

Provide our services
Maintain account and order records
Complete transactions
Resolve disputes
Prevent fraud and misuse
Meet legal, accounting, tax, and regulatory obligations

When information is no longer required, we may delete or securely dispose of it, subject to applicable legal requirements.

12. Account Deletion

You may request deletion of your Spoo Hubs account and associated personal information through the account-deletion process provided by Spoo Hubs.

Some information may need to be retained where required by law, for legitimate business purposes, fraud prevention, dispute resolution, accounting, tax, or other legal obligations.

13. Children’s Privacy

Spoo Hubs is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

14. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

Request access to information associated with your account
Request correction of inaccurate information
Request deletion of your account and personal information
Withdraw certain permissions or consents
Manage notification permissions
Contact us regarding privacy concerns

Requests may be subject to reasonable verification and applicable legal requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Spoo Hubs through our Contact Us page:

https://spoohubs.com/contact

You may also contact us regarding account deletion, privacy requests, or other data-related concerns.

17. Governing Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations governing Spoo Hubs and its customers.

Where applicable, disputes relating to privacy and personal information will be handled in accordance with the laws and jurisdiction applicable to Spoo Hubs.

Spoo Hubs
Website: https://spoohubs.com/
Privacy Policy: https://spoohubs.com/privacy-policy/
Contact: https://spoohubs.com/contact/